Responsible Gaming Policy
This Help Center page explains how players can keep gambling safe, what to do when gambling begins to feel difficult to control, and which tools are available to support responsible play. Pinco encourages every player to treat gambling as entertainment only and to use the available safety measures whenever limits, breaks, or additional support are needed.
Gambling should be planned, affordable, and balanced with everyday life. It should not be used to earn income, solve money problems, escape stress, or recover losses. If gambling starts to cause pressure, guilt, financial difficulty, conflict, or a feeling that you cannot stop, it is important to take action early.
Main Topics Covered
This Help Center page includes information about:
- checking whether gambling is still under control;
- setting deposit limits;
- taking a temporary cooling-off period;
- activating self-exclusion;
- protecting vulnerable players;
- preventing underage gambling;
- restricting access to gambling websites;
- finding external support for gambling-related harm;
- contacting Support for responsible gaming assistance.
How to Know When to Pause
A break may be useful if gambling no longer feels calm, controlled, or enjoyable. Players should consider pausing if they notice that gambling is affecting their emotions, spending, relationships, work, study, or responsibilities.
You may need to stop and review your activity if:
- you spend more money than you planned;
- you continue gambling longer than intended;
- you feel regret, guilt, or remorse after gambling;
- you feel annoyed when others comment on your gambling habits;
- you gamble again to recover losses;
- you feel stressed, distracted, or unable to focus while gambling;
- gambling begins to affect your finances or daily life.
If any of these points apply, consider using a deposit limit, cooling-off period, self-exclusion, or external support service.
Self-Assessment
A short self-assessment can help players understand whether gambling-related risk may be present. Ask yourself the following questions:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
A more detailed questionnaire is available from Gamblers Anonymous:
The results may be interpreted as follows:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This self-assessment is not a diagnosis. It is intended to help you decide whether to use responsible gaming tools or seek professional support.
Help Topic: Deposit Limits
Deposit limits are designed to help players control how much money they add to their account. They are useful for budgeting and for keeping gambling within planned entertainment spending.
Players can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
A deposit limit should be based on your personal financial situation. It should only include money that can be spent on entertainment without affecting rent, bills, food, debts, savings, family responsibilities, or other essential needs.
If you lower your deposit limit, the change takes effect immediately. If you increase your deposit limit, the higher limit will only apply after a 24-hour waiting period. This delay gives you time to consider whether the increase is appropriate.
Recommended action: set a deposit limit before gambling and review it regularly.
Help Topic: Cooling-Off Periods
A cooling-off period is a short-term break from gambling. It can help when you need time away from betting and deposits, especially if you feel tired, frustrated, emotional, stressed, or under pressure.
During a cooling-off period, you cannot place bets or make deposits into your account.
Available cooling-off periods:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
You can activate a cooling-off period directly through your account settings. Once selected, it is applied automatically and immediately.
Important points:
- the restriction cannot be ended early;
- you must wait until the selected period has finished;
- after the period ends, you may continue using your account without submitting an additional request.
Recommended action: use cooling-off when you need a temporary pause before deciding whether to continue gambling.
Help Topic: Self-Exclusion
Self-exclusion is a longer-term restriction for players who want to stop gambling for a selected period or permanently. It blocks access to the account and gambling activity.
Available self-exclusion periods:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
You can activate self-exclusion through your account settings or by contacting:
Once self-exclusion is activated:
- your account will be locked for the full selected period;
- you will not be able to access the account;
- you will not be able to place bets;
- you will not be able to make deposits;
- you will not be able to participate in gambling activities;
- promotional emails and notifications from us will stop.
Self-exclusion cannot be cancelled before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and you want to restore your account, you must submit a written request. Before reactivation, you will be reminded about responsible gaming tools and encouraged to complete a self-assessment questionnaire.
Recommended action: use self-exclusion if gambling no longer feels manageable or if you need a firm long-term restriction.
Help Topic: Vulnerable Players
Some players may require additional protection because gambling could create a higher risk of harm.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is experiencing serious financial difficulties, bankruptcy, or similar hardship.
If any of these points apply to you, contact:
Documents or supporting information may be requested before certain actions are taken. All requests will be handled with care and respect.
Monitoring tools may also be used to identify signs that a player could be struggling with gambling behavior. If possible indicators of harm are noticed, the player may be contacted and informed about responsible gaming options.
Recommended action: contact Support if you believe you need additional protection or account restrictions.
Help Topic: Age Restrictions
Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
To support age protection:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- proof of age may be requested from any registered user at any time;
- accounts may be temporarily suspended until verification documents are provided;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If it is confirmed that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited. If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Recommended action: never allow underage individuals to access or use gambling services.
Help Topic: Blocking Gambling Websites
Filtering and blocking tools can help restrict access to gambling websites. They may be useful for parents, guardians, or people who share devices with children, underage users, or individuals who have requested self-exclusion from gambling sites.
Examples of filtering tools:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
These tools may help reduce the risk of underage or unauthorized access to gambling content.
Recommended action: use filtering software if a device is shared with minors or someone who should not access gambling websites.
Help Topic: External Support
If gambling becomes difficult to control or begins to cause financial, emotional, social, or personal harm, confidential external support is available.
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.
Recommended action: seek help early if gambling is no longer controlled or begins to cause harm.
Responsible Gambling Tips
To keep gambling safer, follow these practical recommendations:
Set a deposit limit before you start. Choose an amount that fits your financial situation and is intended only for entertainment.
Do not chase losses. Trying to recover lost money may lead to higher risks and further harm.
Set a time limit. Decide how long you will play and stop when that time is reached.
Avoid gambling when judgment may be affected. Do not gamble when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, stop playing and step away.
Use only one account. A single account helps you monitor how much time and money you spend on gambling.
Contact Support
For help with deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or other responsible gaming concerns, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
Responsible gaming support exists to help players stay in control. If gambling no longer feels safe, planned, or manageable, use the available tools and ask for help.